Rental policies
Our Policies at a Glance
01Rental Terms
The renter must be at least 25 years old and possess a valid driver’s license. Rental rates are based on nightly charges and any applicable delivery or service fees. A valid credit card is required to secure reservations and cover any incidental charges or damage fees.
02Reservation & Payment
Reservations require a 10% non-refundable deposit at booking. The remaining balance is due 14 days prior to pickup or delivery. We accept major credit cards.
03Check-in & Check-out
Standard pickup time: 3:00 PM. Standard return time: 11:00 AM. Early pickup or late return may be available for an additional fee and subject to availability.
04Pet Policy
We welcome well-behaved pets in most campers. Pets must be kept off furniture and supervised at all times. Excessive shedding, strong odors, or damage caused by pets may result in cleaning or repair charges. A pet fee may apply depending on camper.
05Damages & Security Deposit
All rentals require a security hold on the renter's card to cover potential damages or excessive cleaning. Any damage or loss beyond normal wear will be billed to the renter after inspection.
06Cancellations & Changes
Cancellations made at least 14 days before the rental start date receive a full refund of the balance (deposit retained). Cancellations within 14 days may incur a fee or partial refund depending on rebooking. Refunds are issued within 7–10 business days.
07Winter / Off-Season
Some campers are winterized and available for cold-weather rentals. Winter availability is limited, and snow and road conditions may affect delivery options.
08Longer Stays
We offer a 5% discount for bookings of 7 nights or more. Basic linens and kitchen gear are included.